THE IMPACT OF TOTAL QUALITY MANAGEMENT IMPLEMENTATION FOR PRIVATE AND GOVERNMENT SECTORS IN BAHRAIN
Total Quality Management in Private and Public Sectors in Bahrain: An Exploratory Study
No. Summary of Examiners’ Comments Response from Candidate Page and Paragraph number of the changes
1 Auditing English Language Give it to the auditor Whole Thesis
2 Literature on TQM Implementation
3 Difference between quality management practices and TQM added
4 Perfect TQM ( relook and adjust) adjusted
5 Hypothesis Drives without framework adjusted
6 The Objectives of study need relooked and Gap to be clearly define
7 References unreliable & non- credible (Wikipedia & whatis.com Removed all Removed
8 Literature explain in the thesis is very static. Need to explain and find relationship between the concepts and problems
9 No data analysis chapter, where did you analysis the data collected?
10 CSF related to the framework
11 Chapter on research discussion still discuss literature , understanding can enhance
12 Interview on what phenomena. Verification need added Page 110+ 111
13 Finding from interview and survey added Page 114
14 Need to have a deep thought on operationalizing the method
15 The selection of measure is not properly justified . where do these measure come from?
16 Results shows a central tendencies syndrome. Investigate why?
17 No data integrity test
The discussion and conclusion derived do not lie back to the research question and do not relate to the problem of study
18 there is no write up on philosophical stand of the research
where is epistemology and ontology of research . how does the underpinning theory relates to the contemporary ones
19 Most of the finding are disputable. No explanation is given in reference to the statistical treatment done on them. No evidence find to support finding
20 Most of the conclusion made is wrong. Finding is sweeping statement used by student . no indication of its scientific of its scientific nature can be seen
21 General Discussion on the development / evaluation of organizational environment and impact of TQM . then Gaps in literature. Impact between TQM practices and implementation among industry needs to be mentioned
22 What practical problems the candidate is trying to solve?
23 Wanted to see more discussions on the current scenario with the regards to operational Quality, Product & service quality, Customer satisfaction and employees Satisfaction
24 The theoretical foundation and argument for each hypothesis must be thoroughly before formulating each hypothesis
25 Literature review need to criticized and argued with them
26 Must be clear discussion regarding the TQM , its critical success factors, operational quality, product & services, customer satisfaction and employees satisfaction and how they are related in contexts rather than scanning them from general viewpoint
27 No clear distinction between a construct and dimension. Hypotheses and model
28 TQM implementation consists of 8 dimension . needs strong justification why chosen
29 Lack of justification on the conceptualization of the model ( 8 dimensions) . how the conceptualized
30 Customer satisfaction dependent variable need to be more focus on it. Theoretical and conceptual discussion before model
31 Methodology suffers from serious shortcomings
32 Sampling procedures took place . how long collection process lasted? What procedures that led to achieves content validity
33 Response rate 68% 334 of 500 need to elaborate and justified
34 5 months to collect the data , bias test need to be conducted for early and late response
35 Explanation in this chapter ( 4) is not clear need more analysis
36 The conclusion part is week and there should be a number of implications
40 Limitations still more to be mentioned on who the above and comments and questions are going to be handled.
41 Conclusion still weak and not sufficient
42 Thesis topic ( title)
43 Format of thesis
44 Background of research study not well discussed adjusted
45 Problem statement and research question not well defined Clearly defined
46 Research objectives is not discussed in relation to hypothesis
47 Confine to Government sectors / private sectors
48 Which government sectors/ which private sectors
49 Geography of Bahrain
50 How is TQM implementation in GCC countries
51 How is practice in government sectors?
52 How is practice in private sectors?
53 What is the stage of implementation in Bahrain?
54 Five objectives are fairly described clarify
55 Five research question were identified but not in relation to problem statement Problem statement adjusted related to question p
56 Research question should be after problem statement Already RQ sit after PS p
57 Significant of the study ( fairly described) adjusted p
58 Limitation of the study ( chapter 5 ) No chapter 1 is correct according to guideline
59 Research framework ( chapter 3 ) No chapter 1 is correct according to guideline
60 Where is your dependent variable and independent variable for literature review
61 What is your underlying theory for the research
62 What are the gap in the literature
63 Every hypothesis should be supported and describe by literature or past studies
64 What is the best practice in Bahrain? Page 63-66
65 What is the conclusion? Page 188 ( paragraph 3, 4, 5)
66 Summary of the past studies
67 Illustrate by diagram ( literature review)
68 Chapter 3 poorly introduce
69 Research design. How’s your research is carried out?
70 Population of your study in private and government sectors? Who is the followers Total population 3413 Table page
71 Where is the cover letter?
72 Your sampling is confusing ?
73 What is your research model?
74 What is your conclusion on research methodology?
75 TQM – why discuss in chapter 4 repetition from chapter 2
76 Objective 1 – what is your finding?
77 Objective 2 – what is your finding?
78 Objective 3 – what is your finding?
79 What is your conclusion in relation to your study
80 What factors effecting TQM in Bahrain?
81 What is your finding and conclusion on critical success factors?
82 Summary of CSF – whose study support your finding?
83 Objective 4 – what is your finding?
84 Objective 5 – what is your finding?
85 What is your conclusion and finding
86 Your conclusion on the interpretation and analysis
87 Chapter5 – conclusion of objective 1
88 Chapter5 – conclusion of objective 2
89 What is the conclusion in government and private sector?
90 Chapter5 – conclusion of objective 3
91 Chapter5 – conclusion of objective 3 your finding is consistent with whose finding?
92 Implementation of TQM 40% ( govt.) 45% Private? Success or failure??
93 Chapter5 – conclusion of objective 4 too brief to discuss impact on employee satisfaction?
94 Chapter5 – conclusion of objective 5 too brief
95 Contribution? Your finding added to body of knowledge ?