Since this paper has connection with first one, so I also upload the first paper for you.
Designing a Performance Rating System and Improving Performance
Due Monday, November 16
th , 2015 in class AND compass
The purpose of this assignment is to give you the opportunity to work on the ultimate criterion
we care about—job performance. In Assignment 1, you already finished job analysis on a job
you picked. In the first part of this assignment, you will continue to work on the job analysis
results, which are the typical work tasks of the job you picked. You will be asked to design a
performance rating system based on the work tasks to assess how well employees perform at the
job. Next, imagine that you are invited by the organization to provide consultation on how to
make their employees perform better. What types of training would you recommend? What
actions would you take to improve the motivation and positive job attitudes of employees?
In this assignment, first introduce the work/job that you are interested in (e.g., server in a
restaurant), and list the work tasks that are typically performed at the job (e.g., take orders). We
recommend you use the same job you picked in Assignment 1, so that you can utilize the job
analysis results you obtained in that assignment. If you prefer to choose a different job, you will
need to perform job analysis as you did in Assignment 1 to obtain the work tasks.
Then you will choose three different performance rating methods from what we introduced in
class (e.g., graphic rating scale, checklist, forced-choice, BARS, BOS, etc.). For each method,
first construct an item (including the behavioral definition and response anchors), then explain
which aspect of performance the item intends to measure (e.g., customer satisfaction). You also
need to discuss what the possible criterion deficiency (e.g., fails to measure how fast they take
orders) and criterion contamination (e.g., may tap into customer’s satisfaction with the food) are.
Finally, you will specify which rating source you would like to use for the item (e.g., customer
ratings), and why.
Next, you will provide consultation on how to improve employees’ performance through
training. Specify what KSAOs you think that training should be focused on (e.g., ability to
communicate clearly), which method(s) would be appropriate to be used for the training (e.g.,
apprenticeship), and why you think the training would help improve job performance. At the end
of this section, please also specify how you would like to evaluate the effectiveness of the
training (e.g., have a simulation test on how well the servers communicate with customers).
Finally, you will need to propose solutions on improving job performance through motivation
and job attitude. Specifically, two solutions need to be proposed to improve motivation. For each
solution, you will need to provide a detailed action plan (e.g., ask each customer to rate
satisfaction with their server; servers who receive the highest ratings each day get $5 bonus),
explain the theory behind the plan (e.g., reinforcement theory), why you think it improves
motivation, and consequently, job performance. Similarly, two solutions need to be proposed to
improve positive job attitudes. For each solution, you will need to provide a detailed action plan
(e.g., give servers more freedom on choosing their shifts), explain the theory behind the plan
(e.g., job characteristics theory), and why you think it improves positive job attitudes and job
performance. Make sure the solutions you propose are specific to the job you picked.
You must use at least 3 sources. These can include the course text and lecture notes,
supplemental readings, websites, or other outside material. Document your research with APAstyle
citations, including a separate references page. At least one source must be outside of
PSYC245 course material and O*NET (the library’s PsycInfo database can be helpful).
The paper should be written as a semi-formal essay. Feel free to write in a creative manner, but
maintain a professional tone. Writing your paper in the order of the given outline makes
grading your paper easier and it assures that you don’t forget an important point. In order
to receive a perfect score your paper must adequately cover all the topics on the list. Our grading
TA will actively search for the topics in your paper to decide the score; points will be deducted if
any topics are missing. The paper should be approximately 4-page in length excluding
references (double-spaced, font size 12, 1-inch margins).
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