HCAHPS Richland memorial Hospital:What did the administrators do to resolve the issue

Instructions: It was not that long ago when the concept of changing the way healthcare organizations are held accountable, so that they provide consistent quality services, was merely a debate topic. ValueBased Purchasing (VBP) has now become a regular part of the healthcare industry language and Health Care Organizations (HCOs) now face the financial consequences of a negative patient experience. Hospital Consumer Assessment of Health Providers and Systems (HCAHPS) is a nationally standardized consumer and patient survey developed to evaluate quality of care via the patient’s experience. HCAHPS essentially gives the patient a voice that HCOs will listen to. If a patient evaluates his experience at the HCO as low quality, the HCO is at risk of having its reimbursements reduced.
The purpose of this assignment is for you to be able to explain the intention behind VBP using real life examples, analyze why these administrators in this case study were determined to raise their HCAHPS scores and learn how they did it.
Instructions: Students will be pre-assigned to work in groups of 4 with an assigned HCO whose administrators have raised the quality of their services to improve their HCAHPS scores. Learn about that facility, report on what they changed, why and how.
APA format, Times New Roman font, and 1-inch margins all around. The report must include:
3. What did the administrators do to resolve the issue
Case is about Richland Memorial hospital attached please find info about it..
this will be a group work and I am in charge of only that portion: what did Richalnad Memorial Hospital do to resolve the issue.

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